Resource Provisioning
Ready When You Need Them
SIM OPS provides highly trained technical personnel to support the installation, maintenance, and operation of Flight Simulation Training Devices (FSTDs). Whether you require a short-term deployment, long-term contract support, or remote troubleshooting, we offer flexible, reliable solutions backed by decades of experience to keep your training centre running smoothly.
Field Service Representatives (FSRs)
On-site support for installation, acceptance, and entry-into-service
Our Field Service Representatives assist both Training Device Manufacturers (TDMs) and simulator operators during critical project phases. Experienced across multiple simulator platforms, our FSRs ensure that devices enter service smoothly while supporting your internal team.
What our FSRs provide:
- On-the-job training for new maintenance personnel
- Discrepancy Report (DR) clearance support
- Instructor guidance on simulator operation and best practices
- Documentation of maintenance procedures
- Hands-on troubleshooting and repair support
Typical assignments range from one month to multi-year deployments, with most lasting between three and six months.
Remote Technical Support Engineers (TSEs)
Expert support wherever you are
Our remote engineers provide daily technical assistance through phone, email, or online collaboration. This service is ideal for centres that need frequent support without committing to full-time onsite staffing.
Support includes:
- Routine maintenance guidance
- Fault diagnosis and troubleshooting
- Assistance in identifying and sourcing spare parts
- Operational and technical advice
- Optional onsite support for complex issues
This flexible support model keeps your simulator operational while reducing costs.
Simulator Technicians
Operational support for new and expanding training centres
Launching a new training centre or expanding your simulator fleet requires experienced technicians who can ensure stable day-to-day operations. Our technicians are trained in the latest TDM platforms and work seamlessly alongside your in-house team.
They provide:
- On-the-job training for newly hired staff
- Hands-on maintenance support
- Full operational coverage during ramp-up periods
We help ensure your facility is fully functional from day one.
Simulator Engineers
Engineering support for design, acceptance, and upgrades
SIM OPS supplies experienced engineers with backgrounds from major simulator manufacturers. These specialists provide support during:
- Device design reviews
- Specification development
- Factory acceptance tests
- Onsite acceptance and commissioning
- Upgrade and modification programmes
Engineers are available for onsite, in-factory, or remote assignments depending on project needs.
Why Choose SIM OPS Resource Provisioning
Experienced people. Global support. Flexible contracts.
Our resource provisioning service is built on three core strengths:
Flexible Staffing Models
Short-term interventions or long-term contracts, tailored to your operational needs.
Flexible Staffing Models
Short-term interventions or long-term contracts, tailored to your operational needs.
Global Network of Specialists
Access to technicians, engineers, and managers with extensive industry experience.
Global Network of Specialists
Access to technicians, engineers, and managers with extensive industry experience.
Proven Track Record
Over 25 years supporting training centres, manufacturers, and operators worldwide.
Proven Track Record
Over 25 years supporting training centres, manufacturers, and operators worldwide.
Continual Skills Development
We invest in internal training so our personnel remain familiar with the latest FSTD technologies.
Continual Skills Development
We invest in internal training so our personnel remain familiar with the latest FSTD technologies.
Get the Support You Need
Whether you require temporary staffing, remote assistance, or dedicated engineering support, SIM OPS is ready to help.