Graham is a UK citizen and co-founder of Sim Ops based in Kuala Lumpur, Malaysia. He specialises in Customer and Technical support services to the Flight Simulation industry. Having worked for over 40 years in the business with various manufacturers plus several years in the UK Royal Air Force where he received his degree in Avionics, Graham has a wealth of experience in all aspects of aviation flight training.
Previously he carried the role of Customer Support Manager for Thales Training & Simulation, Customer Support Director for TRU Simulation & Training and General Manager for ETOPS Malaysia prior to and after its acquisition by Textron in 2016. During this time Graham was the accountable manager for the ETOPS ATOs in Europe and Malaysia focusing primarily on B737NG, A320 and ATR crew training.
In addition, he has worked in various long term resident support roles in UK, Italy, Taiwan, Thailand, China & Malaysia for Thales Training & Simulation and L3 Harris providing Field Service support and new training centre setup roles. To date he has resided in the Asia Pacific region for almost 30 years.
Graham is an active general aviation pilot holding FAA commercial licenses for single and multi engine aircraft with current instrument ratings. Amongst his many hobbies he enjoys competition aerobatic flying and ferrying light aircraft to worldwide destinations.
Mark is co-founder of Sim Ops and independent Flight Simulation Training Device (FSTD) regulatory consultant, based out of the UK, specialising in the evaluation and qualification of FSTDs in accordance with the latest regulatory frameworks around the world. As such he is involved in various industry rule-making activities within the regulatory agencies concerned with flight crew training, including EASA with whom he is registered as an independent FSTD subject matter expert.
Previously Mark was Director Regulatory Affairs for TRU Simulation & Training in March 2016 following the acquisition by Textron of the ETOPS group of companies that acquired in October 2013 as CEO and group managing director responsible for its activities in FSTD customer support, qualification and validation services as well as running ETOPS European and Malaysian TRTO for A320, B737 and ATR aircraft types.
Prior to running ETOPS Mark held various engineering and senior management positions at Rediffusion, Hughes Rediffusion, Thomson & Thales Training & Simulation, all based in UK, and Mechtronix (now TRU Simulation & Training) where he covered most aspects of commercial flight simulator engineering, production, evaluation, qualification, customer support and strategic business development.
In addition, Mark spent 3 years as a regulator as UK CAA Simulator Standards Manager responsible for managing the regulatory oversight of all FSTD Qualifications within the UK, and on behalf of the JAA.
In 2018 he was awarded the Halldale CAT magazine Aviation Pioneer award and in 2019 the ARINC FSEMC Edwin A Link Award for his vision and services to the flight simulation industry.
Mark is a registered Chartered Engineer, Fellow of the Royal Aeronautical Society and past Chairman of the RAeS Flight Simulation Group Committee for 2011 – 2013. As part of his work for the RAeS he has also co-chaired the International Working Group responsible for the update of the current ICAO 9625 Edition 3 Manual of Criteria for the Qualification of FSTDs.
He holds a BSc (Hons) degree in Aeronautical Engineering from Queen Mary College, London University, United Kingdom.
PATRIC MAC DONALD
Patric is a Canadian national, aerospace engineer and MBA with 20 years of experience in flight simulation. He started his career with CAE first as an aerodynamics engineer, before taking Field Service Representative roles with major airlines in Europe.
After completing a MBA at INSEAD in France and Singapore, Patric joined Sim Industries/Lockheed Martin Flight Training and was tasked with starting up and leading flight simulator training centers in Europe and Asia until 2016. He then joined TRU Simulation + Training as the Director of Sales for Asia and the Pacific region, based at the Kuala Lumpur office. In that role, he sold a number of FFS to tier-1 airlines and independent training centers from India to Australia and China.
Recently Patric has led the TRU Simulation Kuala Lumpur, Malaysia office until 2020. At that time, the team included about 20 FSRs distributed around the world and a dozen simulator maintenance technicians on long term operation contracts with airlines.
Guy began working in real time flight simulation in 1986 for Rediffusion Simulation Ltd. Over the next 23 years he performed many different engineering and management roles for the company under successive owners Hughes, Thomson-CSF and Thales. These roles included Software Design Engineer, Performance Product Specialist, Product Manager, R&D Group Manager, Head of Product Support and Director of Global Customer Services and Support.
In 2009, as part of his ongoing career development, Guy volunteered for a two-year secondment to Thales UK to share his customer services knowledge across other business divisions and he spent this time successfully directing a portfolio of UK and Export naval military services programmes, which maintained and upgraded Thales-supplied electronic surveillance equipment onboard naval ships and submarines.
Guy permanently transferred to Thales UK in 2011 taking up the roles of Head of Services Products and Services Product Line Manager, responsible for developing new military services business across Land and Naval domains, plus Strategic Business Planning and bid campaign leadership for Electronic Combat Systems Services and Support.
In September 2013, Guy elected to take voluntary redundancy from Thales and soon after that he set himself up as a UK-based sole trader, working with various civil flight simulation manufacturing companies to facilitate inhouse and on-site testing, evaluation and qualification of their training simulators.